Patient Information
Appointments at LiveWell Pain Management Clinic
We look forward to meeting you!
Requirements for all new patients of LiveWell Pain Management Clinic
We require all new patients to fill out our New Patient Questionnaire Form. Usually we ask you to arrive 10 minutes prior to your appointment to complete this, however please feel free to download our form here and bring it in with you. We also request that you bring any relevant medical investigations; medical imaging; medical reports to your initial appointment.
Not able to keep your appointment?
Here at LiveWell Pain Management Clinic we understand that sometimes you may not be able to keep your appointments. In this circumstance, please give notice to our clinic at least 24 hours prior. Our cancellation policy states that should you cancel last minute or fail to attend an appointment without notice, you may be required to pay the late cancellation or failure to attend fees.
Make an Appointment
To make an appointment at LiveWell Pain Management Clinic please call(07) 4724 2592during business hours or email the clinic at reception@livewellpainclinic.com.au and we will do our best to schedule an appointment time that will best suit you.
Q. Do I need a referral for LiveWell Pain Clinic?
To see our Pain Specialists you will require a referral.
You do not need a referral should you wish to have an appointment with our Psychologist, Occupational Therapist, Physiotherapist and Exercise Physiologist privately.
A referral is required if you are under a third party insurer (eg. DVA, Defence, Workcover, GP Management Plan).
Q: Are there any Medicare or private health fund rebates/Workcover/Qcomp/Private Health Fund?
Yes. See below for more details.
Private Health Funds:
Private patients may receive a rebate from their private health fund if cover includes ancillary services for occupational therapy, physiotherapy, and psychology. If you’re unsure, give your health fund a call and they can confirm this information for you. LiveWell Pain Management Clinic also offers HICAPS to provide you with on-the-spot health fund rebates.
Enhanced Primary Care Plan:
A rebate from Medicare may be available if your GP approves you for the Enhanced Primary Care (EPC) Plan. Patients are entitled up to 5 Allied Health consultations per year as allocated by the referring GP.
Workers’ Compensation, CTP, DVA, and Defence:
Patients with approved Workers Compensation Claim, Compulsory Third Party (CTP), Department of Veterans’ Affairs and Defence do not have to pay for their consultations. We will directly bill the relevant insurance company or DVA. Referrals are required and an up to date medical certificate for Workers Compensation patients.
MHCP (Mental Health Care Plan):
A rebate from Medicare may be available if your GP approves you for a Mental Health Care Plan (MHCP). Patients are entitled to 10 sessions per year.
Q: What should I bring to my appointment?
Your referral
Any relevant x-rays, scans, tests and reports
Your health fund card
Your Medicare card
Your workers compensation medical certificate and claim number information if applicable.
Q: What’s involved in the initial consultation?
An in-depth assessment involving past history, current presenting symptoms, goals, and a physical assessment. From this initial consultation, your clinicians will develop a detailed treatment plan. If a medical practitioner has referred you, a letter/report will be sent to the referring practitioner.
Q: Why would I see a psychologist for my pain?
Pain has biological, psychological and emotional factors and may cause feelings such as anger, hopelessness, sadness and anxiety. To treat pain effectively you must address the physical, emotional and psychological aspects. Understanding and managing the thoughts, emotions and behaviours that accompany the discomfort can help you cope more effectively with your pain, and can actually reduce the intensity of your pain.
Q: I have already seen a physiotherapist, how is this different?
Physiotherapy treatment for chronic pain aims to empower people to manage their conditions. Self-management strategies are part of a person’s centred approach that looks to educate people around pain science, lifestyle modification and the optimisation of function and independence. There is often a less hands on approach although manual therapy and other pain relief modalities may be indicated.
Q: Will treatment hurt?
While most treatments are designed to improve your function and decrease pain, there can be occasional discomfort during various activities. There should not be elevated pain for any length of time following exercise or treatment. If this is the case then these techniques may not be suited, and modifications can be made to better suit your needs.
Q: Will you cure my pain?
While complete pain relief would be optimal, at LiveWell Pain Management Clinic we aim to enable patients to better manage their pain and re-engage in meaningful activity. This often comes with some reduction in pain but a complete resolution of pain is not always feasible.
Q: DVA Card Holders
For DVA White and Gold card holders we require either a completed D0904 form, or a GP referral letter printed onto your company letterhead, which can be emailed to reception@livewellpainclinic.com.au or faxed to (07) 4422 0233
The Department of Veterans’ Affairs also require that the referral specify which service is being requested.
For example: Thank you for seeing ……………………………… for Occupational Therapy, Physiotherapy and Psychology
Q: Work Cover Patients
WorkCover patients being referred to LiveWell Pain Management Clinic will need to have a GP referral as well as a current medical certificate with a claim number and expiry date.
This can be either emailed to reception@livewellpainclinic.com.au or faxed to (07) 4422 0233.
Q: Private Patients
To refer a private patient to LiveWell Pain Management Clinic, you have a few options depending on the treatment required.
Enhanced Primary Care Plan:
For patients with chronic disease and who are on a chronic disease management plan, we will require a completed EPC referral as well as a GP referral letter. Please be sure to allocate appointments for Occupational Therapy, Physiotherapy and Exercise Physiology as required.
This can be either emailed to reception@livewellpainclinic.com.au or faxed to (07) 4422 0233.
Better Access to Mental Health Care Plan:
For patients who require consultations with our psychologist they can be referred under the Better Access to Mental Health Care Plan. For these patients we will require a current Mental Health Plan as well as a GP referral letter.
This can be either emailed to reception@livewellpainclinic.com.au or faxed to (07) 4422 0233.
General Private Referral:
We also accept stand alone GP referrals. In this circumstance, patients fund their own treatment which can include the use of their own private health insurance.
